Public regulator data
Insurance company complaint records, straight from regulators
State insurance regulators publish how many complaints they count against each insurer, compared with its size. We bring those records together by company, with each regulator's own method and warnings, so you can look up an insurer before you buy.
Largest Texas auto insurers, 2025
| Company | Policies in force | Complaint index |
|---|---|---|
| State Farm Mutual Automobile Insurance Company | 4,040,188 | 0.30 |
| Progressive County Mutual Insurance Company | 3,306,121 | 0.66 |
| GEICO Texas County Mutual Insurance Company | 855,054 | 0.60 |
| Redpoint County Mutual Insurance Company | 606,304 | 1.55 |
| Allstate Fire and Casualty Insurance Company | 505,836 | 1.16 |
| Home State County Mutual Insurance Company | 364,198 | 1.45 |
| Old American County Mutual Fire Insurance Company | 322,095 | 2.73 |
| GEICO County Mutual Insurance Company | 308,449 | 1.36 |
Largest Texas homeowners insurers, 2025
| Company | Policies in force | Complaint index |
|---|---|---|
| State Farm Lloyds | 1,468,920 | 1.34 |
| Allstate Vehicle and Property Insurance Company | 833,407 | 1.61 |
| ASI Lloyds | 382,938 | 0.74 |
| Lemonade Insurance Company | 353,084 | 0.42 |
| Homesite Insurance Company | 293,976 | 1.74 |
| American Bankers Insurance Company of Florida | 274,098 | 0.26 |
| Travelers Personal Insurance Company | 273,512 | 1.06 |
| United Services Automobile Association | 272,482 | 0.69 |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- Michigan Department of Insurance and Financial Services, Complaint Ratios (automobile and home, 2023 to 2025)
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
- Kansas Insurance Department, Complaint Index Reports (2020 to 2024)
- Illinois Department of Insurance, Consumer Complaints Ratio Reports (2023 to 2025)
- California Department of Insurance, Consumer Complaint Study, 2026 edition
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.